ONLINE SHOPPING POLICIES

Please review our online policies and contact us with any questions. 

Please be aware that we offer free shipping on orders over $100 however heavy or over sized orders will incur additional charges. These items may include trainers, car racks, large baskets, etc. Note that sometimes the package dimensions may trigger the extra freight charge.

For Bicycle Orders that require shipping. PLEASE NOTE:

  1. There may be an additional dis-assembly/packing fee for bicycles sold that are already assembled on the showroom floor. This fee can range from $50-$90 depending on the model. We will notify you before actually charging your card.
  2. We do our best to estimate shipping costs, however there are many variables and price changes. Your order may be subject to an additional shipping fee once we obtain estimates according to your address and the weight/dimensions of the bike your purchased. We will notify you before actually charging your card.
  3. Please note for bike orders we may need up to 5 business days to get your bike assembled and ready to roll. Thank you for your patience!

PRIVACY POLICY

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SECURITY POLICY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

REFUND POLICY

We offer a 30 Money Back Guarantee on almost every product we offer. Please email us at orders@cahabacycles.com, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. This email is monitored all day, every day and we will get back to you in 24 hours The product must be returned in the original, unopened packaging accompanied by the original sales receipt.

  • Return shipping costs are covered by the customer.
  • e-Bike Batteries - NOT ELIGIBLE FOR RETURN
  • Products sold "On Sale", Closeout / or open box items are not eligible for return.
  • Special orders are not eligible for return.
  • Returned items may be subject to a restocking fee of 15%.
  • The sale of products shipped outside of the United States are not eligible for return.

If you choose to refuse delivery of your order, please note this is NOT considered an acceptable return shipping method. Return shipping charges get billed to our account, which in turn will be deducted from your refund. Please ensure all returns are shipped appropriately after you have submitted our return form online. Cahaba Cycles is not responsible for any lost or damaged items that are "refused" by the customer.

Returns address: 

3179 Cahaba Heights Rd.
Birmingham, AL 35243

SHIPPING AND BILLING POLICY

Online orders are processed Monday - Friday between the hours of 9 a.m. to 6 p.m.  Your credit or debit card will be charged when the order is processed, but the charges may take up to one billing cycle to appear on your account statement.  Standard ground shipping may take 2 - 7 business depending on your location.  However, expedited shipping is offered at an increased rate.  If you wish to expedite your order, please select your desired shipping option when placing your order.

  • Orders under $99 have a shipping fee of $12.00 for ground shipping. Heavy or oversized orders will incur additional charges.
  • Orders over $99 receive free ground shipping. Heavy or over sized orders will incur additional charges.
  • Regular bicycles have a shipping fee of $79.
  • E-bikes have a shipping fee of $99.