MORE INFO ON CURRENT OPERATIONS
Solutions for a Challenging Time
Bikes are essential - for transportation, for stress relief, and for staying active and healthy. We have the gear that you need to ride responsibly, including helmets and visibility equipment, and we have ship to home and curbside pick up options to help you shop safely. Shop online and contact us with any questions about our products or our policies.
Online Shopping Delivery Options
Order online or over the phone and we’ll arrange a time to provide contactless pickup of your order. As you pull into our parking lot, please call us to let us know you're here to either drop off your bike for repair, pick up your bike from repair, or pick up the order you placed by phone or online.
Ship To Home
Many bikes and accessories can be delivered directly to your home. We offer free shipping on orders over $75, however heavy or over sized orders will incur additional charges. Most orders will delivered to you within 2-3 days on most in stock items. Some restrictions apply, call for details.
Frequently Asked Questions
General Store Information
Q: What are your current business hours?
A: We've modified our business hours temporarily for the well being of our team, our current Hours 10am-5PM Monday-Saturday.
Q: Do you currently offer repair services?
A: Yes. We know that bike repairs and maintenance are still valuable services. Contact us to make your service appointment today. Call us when you arrive, we'll instruct you where to leave the bike. We will sanitize the touch points of the bike, then call you shortly with an estimate on the work. We will then complete the service, completely sanitize the bike before you pick it up, and we'll call you when it's complete.
Q: Can I return a bike or cycling gear if it's not right for me?
A: Yes. We've extended our standard return period so that you can shop with confidence. Your satisfaction is our priority.
Placing an Online Order
Q: How do I find the right bike?
A: We're here to help. You can shop bikes online, and contact us with any questions on sizing, bike models, availability, or anything else on your mind. We can make buying a new bike fun and easy, even over the phone! Ready to get started? Visit our Choose Your New Bike page.
Q: How do I pick the right accessories for the bike I’m ordering?
A: While shopping for a bike online, you can also explore our selection of apparel and accessories. Give us a call if you have any questions. Common accessories with a new bike include a water bottle and cage, kickstand, helmet, lights, bags, and phone holders.
Q: Will my bike come assembled?
A: Yes. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before delivery.
Q: When will my bicycle be ready for pick up?
A: Most bike can be professionally assembled and ready for pick up in a day or two if the product is in stock locally. If your new bike needs to first be delivered to us from a supplier, it could require an additional 2-5 days. A member of our team will discuss your options with you after you place your order, or we are available for a personal consultation before you purchase if timeliness is a top priority for you. Once you've purchased a bike online, we'll contact you as soon as it is ready for pickup.
Q: How do I know what size product to purchase?
A: Whenever possible, products on our website have sizing information available. We are actively adding more self-serve tools to our website to help you further - especially for bicycles. We encourage you to contact so we can offer you personalized assistance finding the right size. You can also use our Find Your Size page to assist with your online shopping.
Q: What happens if I order the wrong size?
A: Most products we sell come with a 30 day satisfaction guarantee. Please order with confidence and we will do our best to resolve any sizing issues you may encounter.
Q: Are pricing and availability accurate on your website?
A: Our website is connected directly to our store inventory, along with inventory from our most trusted suppliers. With rare exceptions, if you see that an item is in stock on our website, then it is available to order. However, due to increased demand, many bikes are selling quickly and may be unavailable when an order is processed. We will contact you after you make your purchase if we encounter any issues.
Receiving My Online Order
Q: Do you offer home delivery?
A: No, not at this time. However, nearly all parts and accessories are available for delivery via a package carrier such as UPS, USPS, or FedEx and orders over $75 ship to your home free of charge. Exclusions do apply, call for details.
Q: Do you offer curbside pickup?
Yes. We are offering curbside pickup for all products. We will contact you when your order is ready.
Employee/Customer Safety Information
Q: How are you keeping your employees safe?
A: The safety of our employees as well as our customers is our top priority. We’ve undertaken the following safety protocols in accordance with CDC recommendations to keep our team and visitors safe. The protocols include:
- Utilizing provided face masks and gloves
- Frequent hand washing
- Extended social distancing
- Team members who are symptomatic or have had probably exposure to someone who is sick are asked to stay home